FAQ

Here are some customer’s common questions about our EV products :

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1. What is your terms of payment?

Less than 1000 USD, generally choose the PayPal.

More than 1000 USD, please arrange the payment via telegraphic transfer. 

If you need the detailed terms of payment, pls contact us.

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2. Do your products have quality certification? How long is the warranty time?

All of our EV charging products posses with CE, TUV certifications, J1772 products posses with UL certification. The warranty time of our products is 1 year.

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3. How do you deliver your goods to me? How long will it take? How much will it be?

Normally we will choose TNT, and it will take about 3~5 days for delivery. When you finish the shoping, click    shopping cart--->view cart ---> Estimate Shipping & Taxes, then you will find the delivery cost. Cheap freight is one of our advantage!!

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4. Can we require you to print our trademark into your products? Do the color of plug and cable can be customized made according to our requirements?

We support OEM production, but the order quantity must be more than 100pcs.

The color of plug and cable can be customized made any colors on the basis of your requirements, the order quantity must be more than 200pcs. Bulk order will much cheaper. Pls contact us for details.

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5.  We need to connect the industry plug to J1772 plug with 7m length of cable, however, we don’t find the similar products in your website.

The products displayed in our website are normal products, we can connect any two kinds of plug, but some of which need certain quantity to be customized connection. If more detailed requirements, pls contact us.

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6. How is your product quality? In case of problem occurs, what should I do?

Our products have to pass strict inspections and repeated tests before they go out, rate of fine variety is 99.98%. If it is the quality which will lead to the failure in use, we will take place the new one for free.

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If any problems not in the above-mentioned answers, you can contact us directly, we will help you to solve the problem with carefulness and patience.


E-mail : evistore@163.com 

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